1. Agreement to terms
These Terms of Service (“Terms”) are a legal agreement between you (“you,” “customer,” or “user”) and NorthStar Handyman Co. LLC (“NorthStar,” “we,” “us,” or “our”), a Minnesota limited liability company located at 2740 Minnehaha Ave, Minneapolis, MN 55406.
By using our website at northstarhandyman.top, booking a handyman visit, or otherwise engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the website or our services.
These Terms apply to all website visitors, homeowners, landlords, property managers, and anyone else who interacts with NorthStar. If you are booking on behalf of someone else (a tenant, a family member, a property owner), you represent that you have the authority to accept these Terms on their behalf.
2. Our services
NorthStar provides small home repair, maintenance, and northern-climate specialty services in the Minneapolis–St. Paul metro area, including general repairs, plumbing repairs, electrical repairs (fixture, outlet, and switch work only), drywall and painting patches, door and window repair, deck and fence repair, and heated driveway installation.
We do not perform work that requires a licensed plumber, licensed electrician, or general contractor under Minnesota or Wisconsin law, including panel work, gas line work, water heater replacement, full remodels, and structural modifications. When a job falls outside our scope, we will tell you and, where possible, refer you to a licensed trade partner.
Service descriptions on this website are for informational purposes. Final scope, pricing, and scheduling are confirmed in writing (by text, email, or invoice) before work begins.
3. Booking & scheduling
- Booking requests. Submitting a booking request through our website or by text does not create a confirmed appointment. Your appointment is confirmed once we reply with a specific arrival window.
- Arrival windows. We provide a two-hour arrival window for each visit (morning, afternoon, or late afternoon). Exact arrival times are not guaranteed because the job before yours may run long.
- Access. You agree to provide safe and reasonable access to the work area, including parking, entry, and the ability to shut off water or power if needed for the job.
- Pets. Please secure pets away from the work area. If a pet prevents safe work or poses a safety risk, we may reschedule and a same-day cancellation fee may apply.
- Weather and safety. We may reschedule outdoor work or work in unsafe conditions (extreme cold, storms, unsafe structures) at no charge to you.
4. Pricing & payment
- Standard rates. Our flat first-hour rate is $95, and each additional hour in the same visit is $65. There is no trip fee inside our standard service area.
- Fixed quotes. For larger jobs, we may quote a fixed project price in writing before work begins. Once accepted, that price stands for the scope described.
- Materials. Materials are purchased at cost with your approval before we buy. We share the receipt and do not mark up materials.
- Scope changes. If we discover a problem that requires additional work, we will stop, explain what we found, and quote the additional cost before continuing. You are free to decline.
- Payment due. Payment is due on completion of the job, after you have walked through the work with us. We accept card, ACH (invoices over $500), check, and Zelle.
- Late payment. Unpaid invoices over 30 days may accrue a 1.5% monthly late fee and may be referred to collections. We will always contact you first before escalating.
5. Cancellation & rescheduling
- Free cancellation. Cancel or reschedule at least 24 hours before your appointment at no charge.
- Same-day cancellation. Cancellations within 24 hours of the appointment are billed at half the first-hour rate ($47.50). This covers the trip we have already made but not the full visit.
- No-show. If we arrive within the confirmed window and cannot access the property or reach you by phone or text, we may treat the visit as a same-day cancellation.
- Emergency waiver. We waive the same-day cancellation fee for genuine emergencies (medical, family, or weather-related). Just tell us what happened.
- Cancellation by us. If we must cancel or reschedule, you will be notified as early as possible and never charged a cancellation fee. We will offer the next available appointment or a full refund of any deposit.
6. Workmanship warranty
1-year workmanship warranty. Our labor is warranted against defects in workmanship for one year from the date of service. If a repair we performed fails within that period due to our workmanship, we will return and correct it at no charge for labor.
What is not covered:
- Parts and materials (covered by the manufacturer’s warranty, which we provide to you at the end of the visit).
- Damage caused by misuse, neglect, accidents, pets, or third parties.
- Pre-existing conditions not related to our work.
- Wear items that naturally degrade over time (caulk, weatherstripping, paint on high-traffic edges).
- Freeze damage, water intrusion, or structural movement that occurs after our work is complete.
How to make a warranty claim. Call or text (612) 555-0184 or email [email protected] with the job reference number and a description of the issue. We will schedule a return visit, typically within five business days.
7. Customer responsibilities
To help us deliver safe, effective, warrantied work, you agree to:
- Provide accurate information about the job, the property, and any known issues (previous leaks, structural concerns, pets, or hazards).
- Disclose any known hazards to the handyman, including asbestos, lead paint, mold, or pest infestations.
- Provide safe access to the work area, including utilities, parking, and reasonable working conditions.
- Remove or secure valuable or fragile items from the work area before the visit.
- Not ask our handymen to perform work outside our scope (e.g., electrical panel work, gas work, or unpermitted construction).
- Be reachable by phone or text during the appointment, or leave clear access instructions in advance.
8. Limitation of liability
To the maximum extent permitted by Minnesota law, NorthStar’s total liability arising from any claim related to a job is limited to the amount you paid us for that specific job. This limitation does not apply to:
- Damage caused by our negligence or willful misconduct.
- Claims covered by our $1M general liability insurance policy.
- Any liability that cannot be limited or excluded under applicable law.
In no event will NorthStar be liable for indirect, incidental, consequential, special, or punitive damages, including lost income, lost opportunities, or damage to property unrelated to the specific job we performed.
We carry general liability insurance and workers’ compensation coverage for all employees. A certificate of insurance is available on request. If our work causes damage, we will file a claim with our insurer and work with you to resolve it promptly.
9. Website use
- Permitted use. You may use this website for lawful, personal, non-commercial purposes related to hiring our services.
- Intellectual property. All website content — text, images, logos, code — is owned by NorthStar or licensed to us and may not be copied, reproduced, or distributed without written permission.
- Prohibited activity. You may not scrape the site, attempt to breach security, upload malicious code, or use automated tools to submit fake booking requests.
- Third-party links. Our site may link to third-party websites (e.g., review platforms, trade partner sites). We are not responsible for the content or practices of those sites.
- No warranty of website. The website is provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free access.
10. Dispute resolution
If you have a concern about our work, please contact us first at (612) 555-0184 or [email protected]. We resolve the vast majority of concerns directly and quickly.
Mediation. If a dispute cannot be resolved through direct communication, both parties agree to attempt resolution through non-binding mediation with a neutral mediator in Hennepin County, Minnesota, before pursuing litigation. Mediation costs are shared equally.
Governing law. These Terms are governed by the laws of the State of Minnesota, without regard to its conflict of law provisions. Any legal action must be filed in the state or federal courts located in Hennepin County, Minnesota, and both parties consent to venue there.
Time limit. Any claim arising from a job must be brought within one year of the date of service, or it is waived, to the extent permitted by Minnesota law.
11. Changes to these terms
We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. For material changes, we will notify you by email or by prominent notice on the site before the changes take effect.
Your continued use of our website or services after a change takes effect means you accept the updated Terms. If you do not agree to a change, please contact us to discuss or discontinue use of our services.
12. Contact us
If you have questions about these Terms of Service, contact us:
2740 Minnehaha Ave
Minneapolis, MN 55406